NASHVILLE, Tenn. (WKRN) — A bill to enact stronger transparency rules on ticket resales only needs one more approval before heading to the governor’s desk.

SB1043 by Sen. Heidi Campbell (D—Nashville) passed in the Tennessee Senate unanimously Monday afternoon. It now only needs passage in the House before it heads to Gov. Bill Lee for his signature.

The bill requires a third-party ticket reseller, ticket broker, ticket issuer or ticket resale website to “disclose the total cost of a ticket, including all ancillary fees and service charges…prior to the ticket being selected for purchase.” The bill also requires the fee information to be disclosed “in a clear an conspicuous manner” as well as in whole dollar amounts. If the ticket is sold through a ticket website, the information “must be displayed in the ticket listing prior to the ticket being selected for purchase.”

Additionally, the information disclosed would be prohibited to be “false or misleading,” and the final cost of the ticket cannot be increased after a consumer has selected that ticket for purchase, minus “reasonable fees” for delivery of tickets through non-electronic means.

“When we started working on this bill, we heard of lots of issues with this,” she told News 2. “It kind of happens regularly with people where they buy a ticket and then suddenly find out the price is way, way more than they thought it was going to be because different fees have been added on. Then, if they wait too long, they find out they can’t get ahold of their tickets.”

The entire process has been described as “messy,” and Campbell said the bill brought ticket sales more in line with other consumer goods in the state of Tennessee.

“We haven’t required the transparency or the controls in the ticketing process that we require in other retail areas of our economy, she said. “This is something that I think is going to make a big difference for consumers.”

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The bill initially prohibited ticket resellers from holding back or reserving more than 45% of tickets for resale, but an amendment adopted Monday struck that provision from the bill.

“We were trying hard to make sure we wrote a bill that could pass,” Campbell said.

The ticket holdback provision proved difficult for artists, it turns out, she told News 2.

“Artists actually don’t like to work with ticket companies if they can’t hold back some of the [tickets],” she said. “It’s part of the negotiation they have with them, so we decided the better thing was to make sure it passed, and we want artists to feel comfortable for them.”

Instead, Campbell said, the focus was to keep the fees transparent and to prevent nefarious parties from setting up URLs that looked too close to ticket resellers.

“There are a lot of people that set up URLs that look like they’re Ticketmaster or look like the artist’s websites or something like that, and they’re not,” she said. “That’s been problematic, because some of them are scams, some of them aren’t scams, but they’re actually modeling themselves as being something that they aren’t so that they can sell tickets.”

Campbell said she worked with major ticket resellers like Ticketmaster, who were on board with the bill.

“We didn’t have any pushback from Ticketmaster or anybody else on making sure that’s not happening,” she said. “It goes along with the first part of the bill, which is about transparency.”

The companion legislation is brought in the House by Rep. Caleb Hemmer (D—Nashville).

If passed, the law would take effect July 1.


Hundreds of bills will be up for debate during the 113th General Assembly. Tennessee lawmakers shared their thoughts on some of the major issues up for discussion at this year’s legislative session.

What lawmakers had to say about: Abortion Ban Clarification | Marijuana Reform | Transgender Therapy and LGBTQ+ Rights | Dept. of Children’s Services | Education | Crime/Public Safety | More

You can also find daily coverage from the session here.