Hickman County woman renews license online, gets new ID with picture of empty chair

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HICKMAN COUNTY, Tenn. (WKRN) — A trip to the DMV is usually a tedious process, but a woman in Hickman County is laughing about her most recent experience.

A picture is worth a thousand words, but this one might be worth millions. 

“I was with my Mom and we were going to eat lunch and I said, ‘you need to see this, this isn’t right,’” Jade Dodd said.

She was stunned after recently renewing her license online. When she received her new ID in the mail, there wasn’t a photo of her on it. Instead, it was an empty chair. 

“The lady at the DMV did not really believe me when I was like hey, I need my license fixed,” Dodd said. “Then, she looked it up in the system and goes, ‘oh, I need my manager for this.’”

Dodd said her coworkers are getting a kick out of it. 

“My boss thinks it’s funnier than anyone. I was at work Friday and he pointed to a chair outside of his office door and was like, ‘I thought this was you, I waved at it this morning’ and I was like thanks,” said Dodd. 

He’s not the only one telling jokes. Dodd posted about the mistake on her Facebook page and as of Monday afternoon, there were more than 17,000 shares. 

“People have been sending me memes that they made and telling me happy late birthday,” she explained. “It’s been weird.”

In a statement to News 2, the Tennessee Department of Safety and Homeland Security said: 

“When the customer visited the Driver Services Center a few years ago, during the transaction, an examiner made an error by capturing and saving the wrong photo (of an empty chair) to the customer’s profile. When the customer recently renewed her driver license online, she received an image of a chair because that was the last picture taken on file. When the Department was made aware of her situation, we immediately made things right with the customer and provided her with a license with her actual photo and have addressed this situation internally.”

Wes Moster, Tennessee Department of Safety & Homeland Security

The department said this is the first time this has happened. 

Dodd said she isn’t mad, but rather thinks the whole ordeal is funny and lightened up the mood because of everything going on due to COVID-19. 

“One of my coworkers was like keep it in a picture frame, you can use it as a wall decoration and it’s a conversation starter when you have dinner,” Dodd added.

Dodd received her new license on Monday morning.

COVID-19 in Tennessee

(This reflects what the TDH is reporting each day at 2 p.m. CST )

Stay with News 2 for continuing coverage of the COVID-19 Pandemic.

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