Major Google Fiber outage affects Texas students’ remote learning Friday

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A screenshot from DownDetector.com’s map shows people all over Austin reporting an outage with Google Fiber internet service Friday.

AUSTIN (KXAN) — Multiple people in Austin have reported Google Fiber internet outages that kept their children from completing online learning coursework Friday.

One parent in the Austin Independent School District said the internet dropped out just before 10 a.m. at her southwest Austin home.

In a statement, AISD said it is aware of the outage and that they’ll “continue to be flexible and will accommodate student needs during the outage.”

A first-grade teacher with Austin ISD posted on Facebook that she lost all but four of her students during a morning Zoom call. KXAN also confirmed some teachers also drove to the Mills Elementary School parking lot to get back on Zoom and connect with their students.

On Google Fiber’s Help account on Twitter, a Google employee told a parent they estimated the problem would be fixed “within the hour,” and that tweet was sent at 11:04 a.m. The account has also suggested people plug in their address on Google Fiber’s website to check on outage information. Around 12:25 p.m., it estimated one home in southwest Austin wouldn’t have coverage restored until 5 p.m.; that estimate was later amended to 8 p.m.

The website DownDetector.com is showing Google Fiber outages all over Austin and across the country. The site shows there are outages in downtown Austin, along with several areas in south Austin. There are spotty outage areas in north Austin, as well.

Google Fiber’s Austin office said a third party cut a line while they were doing work in the area, and local workers are trying to get service back to customers as soon as possible.

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