Franklin wants citizens to partake in survey about city service


FRANKLIN, Tenn. (WKRN) – The city of Franklin is asking its citizens to partake in a survey aimed to provide a baseline of how the government is serving its resident.

The National Citizen Survey (NCS) also hopes to gauge perceptions of the city and make comparisons with peer cities.

Franklin said it has contracted with National Research Center, Inc. to participate in the NCS.

On Monday, Mayor Ken Moore expressed his hope that all residents will participate in the survey.

“Franklin is a great community and the results will help to create a better Franklin. I encourage everyone living in Franklin to take the survey and help us chart our community’s future. Understanding the perceptions and experiences of our citizens will help the City of Franklin better serve the community,” he said.

The survey centers on community livability and includes questions about the quality of life in the community, local policies, demographics, rating of local government services and resident use of services.

A random and scientific sample of 3,000 households will receive invitations to participate in the mail and their confidential responses will be analyzed.

An online version of the survey will open to all City of Franklin residents beginning on Oct. 21 and run for two weeks. Online results will be presented separately from the random-sample, mail-in responses.

The Board of Mayor and Aldermen (BOMA) will receive a final report on survey results toward the end of the year.

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