SPRINGFIELD, Tenn. (WKRN) — From fires, wrecks, shootings, and medical emergencies to natural disasters, every day is busy at a 911 center. Dispatchers are considered the first responders you encounter when something bad happens. 911 call centers can truly be a lifesaving line for help.

To say thank you to Robertson County 911 employees, the News 2 Gives Back team dropped off lunch in Springfield where Marcus got a chance to speak with Rachael Payne, Robertson County Emergency Communications Director.

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