Service restored to most after massive water main break - WKRN News 2

Service restored to most after massive water main break

Posted: Updated: Jul 31, 2014 01:23 PM
The water main break is located behind the Home Depot off Thompson Lane. The water main break is located behind the Home Depot off Thompson Lane.
The Mall at Green Hills was closed for several hours due to the water main break Wednesday. The Mall at Green Hills was closed for several hours due to the water main break Wednesday.
NASHVILLE, Tenn. -

Water service has been restored to most of the 15,000 customers in the Nashville area who lost it following a massive water main break Wednesday.

A 30-inch pipe located approximately 13 feet underground behind the Home Depot off Thompson Lane burst, leaving homes and businesses in parts of Green Hills, Forest Hills, Oak Hill and Crieve Hall without water for most of the day.

Crews temporarily fixed the problem by creating three bypasses around the broken main and by Thursday morning most customers in the affected areas were experiencing close to normal water service.

Homes in higher elevations may still experience low pressure. The city had only received one call Thursday from a customer in the Northumberland community who remained without water.

A permanent fix is expected to take several days.

The pipe itself, which was built in 1973, must be completely replaced and its location is proving tough for crews to reach.

The area is densely wooded and located near a railroad track.

Until a permanent fix is in place, customers are encouraged to limit water usage. Using water for irrigation and to water lawns is prohibited.

“We certainly do not want to cause alarm, but we want residents to know we are taking this situation very seriously and over-preparing for the safety needs of our city,” Nashville Mayor Karl Dean explained.

Free bottled water is available to affected residents at two locations: Crieve Hall Elementary located at 498 Hogan Road and Hillsboro High School located at 3812 Hillsboro Road.

Water will also be delivered to residents in need who call 615-862-8750.

Businesses, residents react to water main break and outage

Due to the outage, the Mall at Green Hills closed for several hours Wednesday after but was reopened by 5 p.m. The mayor expected most businesses to resume normal activity Thursday.

The Cheesecake Factory, located at the mall, was closed for several hours during its highly anticipated National Cheesecake Day event.

The restaurant sold only about half of the 2,100 slices of half-priced cheesecake they predicted to sell.

“It is an unbelievable day,” General Manager Anthony Herold said referring to Wednesday as the Super Bowl for his restaurant. “It is a crisis of epic proportions.”

To make up for the closure, The Cheesecake Factory will again sell half-price cheesecake on Thursday.

Elan Hair in Green Hills remained open Wednesday, even after losing water. The salon sent employees to a nearby grocery store to buy bottled water.

"At this point, I think we've made about three runs and gone through about 100 gallons of water so we can shampoo people's hair and stuff like that," said Elan stylist Naresh Patel. "With our situation running on appointments, if we don't do it today, it could mean a week or two before we get the same people back in."

The water main break also impacted residents.

Jesse van Volkenburgh rode her electric scooter to pick up water.

“I was watching the news. It said they were giving out water at Hillsboro High. I can't clean the house and I can't do any cooking right now,” she explained.

Volkenburgh said her water turned back on for residents in her apartment building by Wednesday evening.

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