Customers left in cold after NES disconnects service - WKRN News 2

Customers left in cold after NES disconnects service


Nashville Electric Service customers are outraged after the company left many people in the cold.

For Nashville resident, Dee Staten, and her two children, it was a rough few hours after NES turned off electricity to her apartment Wednesday.

"I went into a state of panic because I knew I didn't have the money to have it turned back on," said Staten.

Staten was behind on her bill because times have been tough for the single mother of two.

"I work six days a week, believe it or not. It is just not enough for rent and the high cost of utilities," said Staten.

NES said under its policy, they will not disconnect any customer for non-payment if the high temperature is below freezing.

"It was not 32 at all yesterday. I don't even think it made 30 yesterday," said Staten.

Staten asked News 2 to find out why Nashville Electric Service turned off her electricity.

According to officials, NES shut off electricity to more than 270 customers Wednesday.

While the temperature, at times, dipped below freezing, their source for weather said the high would be above freezing.

NES officials said because so many customers had their electricity turned off Wednesday, they may revise their plan.

"What we are reconsidering is the source we are using to dictate the high temperature of the day," said Holden Miller, communications specialist with Nashville Electric Service.

NES also said they always give customers a notice before cutting a customer's electricity off.

Staten, however, said the incident caught her off guard.

"The bill is going to be paid. Just a little bit more patience. There are elderly people. I just thank God I am able to get up and move around and work," said Staten.

Staten said she fears for the hundreds of other families who were also left in the cold.

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