Comcast apologizes for C-SPAN glitch - WKRN News 2

Comcast apologizes for C-SPAN glitch

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An estimated 100,000 Comcast customers in the Nashville market were once again forced to watch C-SPAN Monday morning due to an error. 

The cable giant has since issued an apology saying the problem has been "addressed."

The problem started Monday morning as Comcast customers' televisions switched to C-SPAN following an Emergency Alert System test and they could not be switched back.

The issue has happened at least twice in the last year.

Once the EAS alert or test is complete, programming switches to whatever is on C-SPAN and no remote or button can turn it off.

Monday morning, customers' TVs were stuck on C-SPAN again, the network that covers congressional issues, for about 30 minutes.

"The emergency broadcast came on and got stuck," said an exasperated Allyson Paige from her south Nashville home.  "I don't know for how long because I turned it off."

Many like her either lit up social media or called and emailed TV stations.

"We call you guys because we can't get any answers from Comcast," added Paige.

She said she would get rid of Comcast and switch how she receives her programming, but no other service is available where she lives.

Late Monday, Comcast spokesperson Sara Jo Houghland released the following statement that said, "Around 10 a.m. this morning, Comcast experienced a problem with our emergency alert system in Nashville when a weekly civil test was triggered by state authorities. Impacted customers had their equipment locked onto CSPAN for about 30 minutes due to a coding error that has since been addressed. We apologize to our customers for the inconvenience."

News 2 has reported on two other similar episodes in the last year when Comcast was stuck on C-SPAN.

One occurred one morning in March during severe weather.  Instead of getting vital weather information from media outlets like News 2, Comcast customers were locked into C-SPAN after the cable provider broadcast a tornado warning through the Emergency Alert System.

It also happened in September following an EAS AMBER Alert for a missing Spring Hill boy.

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