Franklin police start new customer satisfaction initiative - WKRN News 2

Franklin police kick off 2014 with new customer satisfaction initiative

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The Franklin Police Department made a bold New Year's resolution for 2014.  The Department is set to roll out their new customer satisfaction initiative next week.

News 2's cameras were the only ones rolling Friday afternoon when Franklin police Chief David Rahinsky made the department's first ever call to a citizen to get her take on how officers handled a recent car accident she was involved in.

"We got five questions and we like you to judge each question with a response.  One being poor and five being excellent," said Chief Rahinsky said during the survey.

It is a new and improved initiative where every week, 20 people who have requested police assistance will receive a phone call from high ranking officials to measure their satisfaction with the department and the officers who provided help. 

"We'll pull that traffic report, we'll see which officer she dealt with, and we will share with him the input we received from her," said Chief Rahinsky.

The telephone survey, which takes no more than a few minutes, is purely random.

"We don't want to cherry pick the calls we feel are important. We want the residents, the business community, and the visitors to this community to tell us what's important to them.  We want them to set the bar and then we want to exceed their expectations," Chief Rahinsky explained.

He said he is confident about the initiative and that he and the department are prepared for both positive and negative responses.

"This isn't only an opportunity for us to pat ourselves on the back, say what a great job we do. It's an opportunity for us to identify any type of weaknesses and to strengthen those weaknesses," said Chief Rahinsky.

The Franklin Police Department has a lot of firsts when it comes to crime prevention.

It is the first police agency in the state of Tennessee to receive anonymous tips from citizens, and the first to make it's very own cell phone app.

The hope is this these efforts including this new initiative will continue in their pursuit to fight crime.

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