Area company helps retailers protect customer's credit card info - WKRN News 2

Area company helps retailers protect customer's credit card information

Posted: Updated: April 1, 2013 04:30 PM

In a non-descript office building in Franklin, employees of Cybera are in the business of helping retailers protect customers' credit card information.

"We have at least provided the entire range of all the security features that a store requires in order to be secure," explained CEO Cliff Duffey.

What that means for debit and credit card users is that their information is secure and if their card is ever stolen it will be more difficult for thieves to cash in at retailers using Cybera's equipment.

"Thieves have figured out ways to take advantage of systems that are offline that may auto approve transactions up to a certain amount," Duffey said.

Many older systems rely on easily disrupted satellite connections for security; however Cybera's equipment uses the more reliable broadband Internet.

"We've also intergraded 3G wireless to use as a back up" Duffey said.

Tigermarket stores throughout Middle Tennessee are Cybera customers.

Tigermarket co-owner Greg Merriman told Nashville's News 2 Cybera was recommended to his company.

"We focus on making sure number one our customers are protected 100% when they do business with us. It involves the credit card application and the communication of it," Merriman said.

Merriman said he also likes the fact that Cybera is a local company.

Cybera is experiencing tremendous growth and has had a steady flow of new customers.

To keep up with demand, Cybera has created a number of jobs.

"We have grown our headcount by 20% in just the last four months. In 2012, our sales of Cybera One were up 300% over 2011 and we are already on track with a record first quarter to do even better than that for 2013 over 2012," Duffey said.

Company officials added that Shell Oil Company is set to install Cybera systems in every store in the country by the end of the year.
Other notable customers include Chick-fil-A, Jack in the Box and O'Reilly Auto Parts.

Cybera hopes to expand internationally by 2014.

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