Resources for flood victims - WKRN News 2

Resources for flood victims

Federal Assistance:

Assistance in the form of a grant:

Individual homeowners and renters can apply for grants to pay for temporary housing, home repairs and other serious disaster related expenses not met by insurance or other assistance programs.

Step No. 1:  Apply for from FEMA online at, at or by calling 1-800-621-FEMA (1-800-621-3362)

Applicants should have the following information available:

  • Current telephone number
  • Address at time of disaster and address where you are currently staying
  • Social security number, if available
  • A general list of damages and losses
  • If insured, the name of your insurance company and your policy number
  • Bank account coding if you wish to speed up your assistance by using direct deposit

Step No. 2:  A FEMA inspector will contact applicants to assess damages.  FEMA inspectors wear an official FEMA photo ID badge.  They will not ask for personal information, such as a Social Security number or request payment at the time of the inspection. 
FEMA Legal Help/Fraud Prevention Hotline: 1-888-395-9297

FEMA has opened the following disaster recovery center(s):
100 Oaks Mall (Near the Hollywood 27 Theater)
719 Thompson Lane
Nashville, TN 37204
The center is open daily from 7 a.m. to 7 p.m.

Assistance in the form of a loan:

Low interest loans are available to cover residential and business losses not fully compensated by insurance.  Those eligible for assistance from the Small Business Association include homeowners, renters, businesses of all sizes, private nonprofits and small businesses.  The low interest loans will be available over the next nine months.

Step No. 1:  Same as above.

Step No. 2:  Apply for a low interest disaster loan at

SBA has opened the following business recovery center(s):
Tennessee State University's Avon Williams Campus
330 10th Avenue North
Nashville, TN 37203

Local Assistance:

Tenn. Emergency Management Agency:
Hotline: 1-866-586-4483, open daily from 8 a.m. to 8 p.m.

FEMA and TEMA have teamed up to provide an online hub for collaborative information-sharing through Facebook

State Offered Food and Cash Assistance:

  • Eligible low income flood victims
  • Begins Thursday, May 13 and only available for seven days in counties that have receive a presidential disaster declaration
  • Food Stamp available to households that:
    • Reside in a county that has been designated as a federal disaster area
    • Have un-reimbursed expenses because of storm/flood-related property damage or loss
    • Have an adjusted income below the Food Stamp disaster income limit after allowing for disaster-related expenses
  • For more information, visit the DHS Web site at

Metro Nashville:
Flood Updates/Information:
Hotline: 615-862-8574
General information is also available on Metro Channel 3 (Cable Channel 3) or by calling 211

Red Cross Assistance is available by calling toll-free 1-866-GET-INFO (1-866-438-4636) 

Disaster Information Centers will provide general information on utilities, social service assistance, and legal and insurance information.

The following will be open through Friday from 10 a.m. to 6 p.m.:

  • Bellevue Community Center, 656 Colice Jeanne Road
  • East Community Center, 700 Woodland Street
  • Hermitage Community Center, 3720 James Kay Lane
  • Hadley Community Center, 1037 28th Avenue North
  • Coleman Community Center, 384 Thompson Lane

Williamson County:
Disaster Recovery Center Mobile office
City Hall in Franklin
Flood assistance applicants can meet with FEMA, Small Business Assoc., State and Federal officials

Cheatham County Office of Emergency Management
Flood victims should call 615-792-3443

Maury County Office of Emergency Management
Flood victims should call 931-375-1515

Dickson County:
Disaster relief center at the county's Emergency Management Center
Cowan Road, Dickson

Montgomery County:
Flood Recovery Expo
Wednesday, May 12, 10 a.m. - 2 p.m.
Austin Peay State University Red Barn
256 Marion St., Clarksville
Disaster recovery agencies will provide important information for flood victims.

Building Permits:

Metro Codes Department:
-A permit is needed for any work requiring more than 100 square feet of drywall to be removed
-Licensed electrical contractors needed to redo wiring and replace plugs, switches and any other electrical device submerged in flood waters
-Homeowners can obtain building permits on the third floor of the Metro Office Building, 800 Second Avenue South, downtown
Office hours: Monday – Friday 7:30 a.m. to 4 p.m.
More Info:  615-862-6500,

Better Business Bureau of Middle Tennessee

Computers/Internet Access:

Computers available for FEMA claims at Sen. Doug Henry's office in Green Hills
2200 Abbott Martin Road, Renasant Bank Building, Suite 102
Staff will be present to help with filings
Wireless Internet will also be available to those who have laptops
More Info/Questions: 615-460-1114

Clothing/Shoes/Supplies/Food for Flood Victims:

Old site of the Hermitage Smorgasbord restaurant, 4144 Lebanon Pike, across from Big Lots.

Christ Church Nashville
15354 Old Hickory Blvd.
Monday- Friday, 9 a.m.- 5 p.m., any other time by appointment
Clothes, food, and cleaning supplies available
More information: 615-834-6171 or

Daymar Institute is giving away free items to flood victims.
340 Plus Park Blvd., Nashville
Monday, May 10 - Thursday, May 13
9 a.m. - 6 p.m.
Items left: clothing, baby items (food, wipes, diapers), and some toiletry items and cleaning supplies.
For more information, call 361-7555.

Shoe Distribution:
Tennessee State Fairground, Show Arena Pavillion
Soles4Souls will give away new pairs of shoes to flood victims
Monday, May 10 - 7p.m.
Tuesday, May 11 10 a.m. - 2 p.m.

Free Services:

The Tides of Hope Truck is set up at the Dollar General store at 2403 Lebanon Pike in Donelson.
Flood victims and volunteers in the relief effort can have their clothes washed, dried and folded for free by Tide staff. They are allowed to bring two loads of laundry, per family, per day to be washed  (no towels, blankets, etc). The clothes will be ready for pickup at a designated time. The service is available May 12-19, from 8 a.m. - 6 p.m.

Health/Sanitation Issues:

The Metro Public Health Department has guidelines about re-entering flooded homes safely, addressing mold, food safety and animal care guidance online at

The department is also offering free tetanus shots at the Lentz Public Health Center, 311 23rd Ave. North, East Health Center, 1015 East Trinity Lane, and Woodbine Health Center, 224 Oriel Avenue, from 8 a.m. until 4 p.m. through Friday.  Do you need a tetanus shot?

Moving/Debris Removal Services: – Search rentals properties in the area.  Landowners can add their properties at not cost.

Midnight Movers in Murfreesboro is offering free moving service to flood victims
More Info:, 615-337-4864 


Report flood damage online to help the city of Nashville assemble the most accurate data about the effects of last week's floods.  Click here.

Click here for information on how to save family photos and home videos.
More Info:

Senator Lamar Alexander's Nashville office: 615-736-5129

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441 Murfreesboro Road Nashville, TN 37210

Telephone: 615.369.7222
Fax: 615.369.7329

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